At Samyangfoods, we take pride in providing authentic, high-quality Korean food products that meet international export standards.
Because our business model focuses on wholesale and bulk B2B transactions, our refund and return policies are designed specifically to protect both our buyers and our distribution process.

Please read this policy carefully before placing your bulk order.

1. Eligibility for Returns

Since all orders are custom-packed and prepared for export, returns are generally not accepted once goods have been shipped or received.
However, exceptions may apply in the following cases:

• You received the wrong product or item variant.

• The goods were damaged during transit.

• There was a factory defect or quality issue confirmed by our inspection team.

• There was a shipping error caused by our logistics department.

If your case meets any of the above conditions, you may request a return or replacement under the terms below.

2. Reporting Damaged or Incorrect Orders

To ensure timely resolution, all return or refund requests must be submitted within 48 hours of receiving the shipment.

Please include the following details when reporting an issue:

1. Order number and date of purchase

2. Description of the issue (damage, incorrect product, etc.)

3. Clear photos or videos of the affected goods and packaging

4. Your contact information and preferred resolution method

Send all details to:
 Email: purchase@sanyangfood.store

Our customer service team will investigate your claim and respond within 2–4 business days.

3. Return Conditions

If a return is approved:

• Products must be unused, unopened, and in original packaging.

• All returned items must be accompanied by the original invoice and shipping documents.

• Products returned without prior authorization will not be accepted.

• The buyer is responsible for return shipping costs, unless the return was caused by our error or product defect.

Once we receive and inspect the returned goods, we will notify you of the approval or rejection of your claim.

4. Refund Policy

Approved refunds may be issued in the following cases:

• Goods confirmed as damaged, defective, or incorrect

• Orders canceled before shipment (if production or packing has not begun)

• Duplicate payments or accounting errors

Refunds will be processed within 7–14 business days after confirmation, depending on your bank or payment method.

Refunds are made only to the original source account used for payment.
We do not issue cash refunds or transfer funds to third parties.

5. Non-Refundable Cases

Please note that refunds or returns will not be accepted for:

• Products that were opened, tampered with, or partially used

• Orders delayed due to customs clearance or shipping carrier issues

• Buyer’s change of mind after shipment

• Incorrect storage or handling after delivery

• Products sold under special discounts or clearance terms

6. Order Cancellation Policy

If you wish to cancel an order:

• Cancellations must be requested within 24 hours of payment confirmation.

• Orders already in production, processing, or shipment cannot be canceled.

• Cancellations approved before shipment will receive a full or partial refund, depending on incurred processing costs.

7. Replacement Policy

For approved claims, replacements may be provided instead of refunds, depending on stock availability and shipping location.
Replacement items are shipped as soon as the claim is validated and return logistics are completed.

8. Responsibility and Quality Assurance

We take all necessary steps to ensure that every product leaving our warehouse is:

• Factory fresh

• Properly sealed and packed

• Compliant with international quality standards

Our team inspects all products before dispatch to minimize the likelihood of returns or disputes.