At Samyangfoods, we value our business partners and are committed to ensuring a secure, transparent, and flexible payment process for all bulk and wholesale transactions.
This Payment Policy outlines our accepted payment methods, terms, and important guidelines to help you complete your orders with confidence.

1. Payment Terms

All transactions on our platform are Business-to-Business (B2B) and involve bulk purchases only.
To ensure smooth processing, payments must be completed before shipment unless otherwise agreed in a formal contract.

Our standard terms are:

• 100% payment before dispatch (for new buyers)

• 50% deposit and 50% before shipping (for returning buyers or under contract)

• Letter of Credit (L/C) available for large-volume orders upon approval

Specific payment terms will be clearly stated in your official quotation or proforma invoice.

2. Accepted Payment Methods

We offer several secure and internationally recognized payment options:

• Bank Wire Transfer (T/T): Recommended for international bulk transactions.

• Letter of Credit (L/C): Available for approved distributors or high-value orders.

• Corporate Payment Gateway: For partners with established trade accounts.

• Other Methods: PayPal or Western Union may be accepted for smaller deposits or documentation fees (not for full container shipments).

Note: All payment instructions will be issued only through our official company email and banking details.

3. Currency and Conversion

• All payments are accepted in USD (U.S. Dollars) unless otherwise agreed.

• Buyers are responsible for any bank fees, exchange rate differences, or transaction charges applied by their financial institutions.

• The total amount received by our account must equal the invoice total for the order to be processed.

4. Invoice & Payment Confirmation

Upon confirming your order:

1. A Proforma Invoice will be issued detailing all costs (product, shipping, insurance, and handling).

2. Once payment is made, please email a proof of transfer or payment receipt to our finance department.

3. Your order will be marked as “Processing” once payment confirmation is received by our bank.

You will then receive regular updates until shipment is completed.

5. Security and Verification

To protect our customers and business partners:

• Payments are accepted only through verified company bank accounts.

• We do not request or accept personal transfers or payments made to individuals.

• If you receive suspicious payment instructions, always verify directly with our official finance department before sending any funds.

Your safety and trust are our top priorities.

6. Refunds and Cancellations

• Once production or order processing has begun, payments are non-refundable.

• Order cancellations must be requested within 24 hours of payment to be considered for a refund.

• Approved refunds (for overpayments or canceled orders) will be processed within 7–14 business days, after bank verification.

• Refunds are made only to the original source account used for payment.

7. Payment Documentation

For customs and accounting purposes, every order is accompanied by the following:

• Official Invoice

• Payment Receipt

• Packing List

• Bill of Lading / Airway Bill (upon shipment)

• Certificate of Origin (if required)

These documents will be sent electronically after payment confirmation and physically attached to your shipment.

8. Late or Unconfirmed Payments

Orders not confirmed with payment within 10 business days of invoice issuance may be automatically canceled or repriced based on current rates and availability.
We encourage prompt payment to avoid stock delays.