At Samyangfoods, we are committed to ensuring that your bulk orders are processed, packaged, and shipped efficiently and safely to your destination — anywhere in the world.
This Shipping Policy outlines our procedures, timelines, and responsibilities for all business-to-business (B2B) shipments.

1. Order Processing Time

• Once payment and order confirmation are received, our logistics team begins preparing your shipment.

• Processing time typically takes 3–7 business days, depending on the size and complexity of your order.

• You will receive a confirmation email with order details and an estimated delivery timeline once processing begins.

2. Shipping Methods

We partner with reliable international freight forwarders and logistics companies to ensure timely and secure delivery.

Available shipping options include:

• Sea Freight (Container or LCL): Ideal for large or international bulk orders.

• Air Freight: For urgent or smaller wholesale shipments.

• Land Transport: Available for regional or neighboring countries.

All shipments are tracked and insured for safety.

3. Shipping Terms (Incoterms)

We operate under internationally recognized trade terms to ensure clarity and transparency:

• FOB (Free On Board) – Buyer arranges freight from the port of shipment.

• CIF (Cost, Insurance & Freight) – We handle shipping and insurance to the destination port.

• DDP (Delivered Duty Paid) – Upon request, we can manage full delivery to your warehouse or distribution center.

Specific terms are confirmed during quotation and order confirmation.

4. Estimated Delivery Time

Delivery time varies depending on destination and shipping method:

Note: These are estimated times and may vary due to customs inspections, holidays, or carrier delays.

5. Shipping Costs

Shipping fees are calculated based on:

• Destination country

• Order weight and volume

• Chosen shipping method (Sea, Air, or Land)

• Incoterm agreement

All costs are clearly outlined in your official quotation before payment confirmation.

6. Packaging & Labeling

All Samyangfoods products are packed in export-standard cartons or pallets, designed to prevent damage during transit.
Each carton is:

• Factory Sealed & Barcoded

• Labeled in English and Korean

• Compliant with international food transport regulations

Special packaging requests (e.g., custom labeling or branding) can be arranged upon request for high-volume partners.

7. Customs & Import Duties

• Buyers are responsible for customs clearance, import duties, and taxes in their respective countries, unless otherwise stated in the shipping agreement.

• We provide all necessary shipping documents (Invoice, Packing List, Bill of Lading, Certificate of Origin, etc.) to assist with clearance.

8. Tracking Your Order

Once your shipment has been dispatched, you will receive:

• A tracking number or bill of lading

• Contact details for the assigned freight forwarder

• Estimated arrival date and port information

This allows you to monitor your order’s progress in real-time.

9. Damages or Delays

We ensure that every order leaves our warehouse in perfect condition.
However, in the rare event of damaged or missing goods, please:

1. Report the issue to us within 48 hours of delivery.

2. Provide clear photos and documentation of the issue.

3. Our support team will investigate and coordinate a resolution or replacement where applicable.

10. Our Commitment

At Samyangfoods, we understand that reliable shipping is the backbone of successful partnerships.
That’s why we ensure on-time deliveries, transparent communication, and professional handling of every bulk order from our warehouse to your door.